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We’ve had to make “difficult judgement calls”, consumer panel chair admits
Friday, 10 April 2015The Legal Services Consumer Panel has had to make “difficult judgement calls” in balancing the competing needs for increased access to services with consumer protection, the panel’s chair, Elisabeth Davies, has admitted.
Tags: Legal Ombudsman, Legal Services Act, Legal Services Consumer Panel, unregulated services
Posted in Consumer panel, Latest news
Law Society warns LeO away from taking on complaints against unregulated providers
Monday, 2 March 2015The Law Society has told the Legal Ombudsman that solicitors’ practising certificate fees should not be used for ‘thought leadership’ exercises that extend beyond legal services.
Tags: Law Society, Legal Ombudsman, Legal Services Consumer Panel, unregulated services
Posted in Consumer panel, Latest news, Legal Ombudsman, Regulation, Solicitors
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Keeping the conversation going beyond Pride Month
As I reflect on all the celebrations of Pride Month 2024, I ask myself why there remains hesitancy amongst LGBTQ+ staff members about when it comes to being open about their identity in the workplace.
Third-party managed accounts: Your key questions answered
The Solicitors Regulation Authority has given strong indications that it is headed towards greater restrictions on law firms when it comes to handling client money.
Understanding vicarious trauma in the legal workplace
Vicarious trauma can happen to anyone who works with clients who have experienced trauma such as domestic or other violence, child abuse, sexual assault, torture or being a refugee.
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