Tag Results

The number of complaints about claims management companies received by the Legal Ombudsman in the first six months of this year has hit almost 9,000 – a far higher amount than expected. However the number actually investigated was lower than predicted.

Only 4% of complaints about claims management companies (CMCs) received by the Legal Ombudsman (LeO) relate to personal injury work, it has emerged, in the first release of figures since Leo began its new role.

The Claims Management Regulation Unit is “still not tough enough” in tackling the behaviour of financial services claims management companies, a leading consumer credit specialist has said.

The message that consumers do not need to use claims management companies to make complaints about mis-sold payment protection insurance is not getting through, the Financial Ombudsman Service admitted yesterday.

The turnover of claims management companies spiralled 31% last year to top £1bn, with the turnover for the financial claims sector exceeding that of personal injury companies for the first time, Ministry of Justice figures have shown.