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There needs to be a “root and branch” review of the complaints process run by the Legal Ombudsman, with the speed with which complaints are resolved a particular concern, according to the prospective chair of the organisation’s governing body.

The High Court has thrown out two appeals against Bar disciplinary tribunal decisions by “named and shamed” barrister Tariq Rehman. It has also refused permission for him to proceed with two judicial reviews and had no truck with the arguments he put forward.

The Legal Ombudsman is set to consult on allowing third parties to complain about lawyers in certain circumstances, it has emerged. It will also consult on establishing a voluntary scheme that enables unregulated providers to give their customers access to redress

The Ministry of Justice has announced huge increases in the regulation fees paid by claims management companies. The MoJ said that despite the drop in the number of firms, regulation could not be similarly scaled back.

There is scope for the Legal Ombudsman (LeO) to offer redress to third parties, as long as the complaints involved could be “clearly and tightly defined”, a report by a LeO working party has found.