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The Legal Services Board has dismissed concerns about the “negative” impact of its requirement that lawyers tell clients about their complaints procedures before any work has been done. Research found “negative reactions” to the prominence of this information but the board said the problem was how some lawyers have chosen to provide it.

Reactions from key legal services industry bodies to the Legal Services Board’s blueprint for radical form of legal regulation have ranged from enthusiastic welcome to anger at its timing, while the politician who introduced the Legal Services Act 2007 said tackling unmet legal need was more of a priority.

Law firms should be required by their regulators to publish details of complaints and average prices on their websites, the Legal Services Consumer Panel has said. The panel also called for the publication of firms’ litigation outcomes and success rates.

Clients may not need detailed information about separate businesses when work is referred to them by their law firm owners, the Solicitors Regulation Authority has said. The Legal Services Consumer Panel has warned that the new separate business rule could leave consumers in the dark.

Vulnerable people could lose out under the latest plans by the Solicitors Regulation Authority for the regulation of consumer credit work, the Legal Services Consumer Panel has warned. Meanwhile the Law Society called for greater clarity on payment of legal fees by instalments.