Tag Results
‘Named and shamed’ barrister caused more complaints than any law firm
Tuesday, 14 June 2016‘Named and shamed’ barrister Tariq Rehman has come top of the latest table of complaints about lawyers published by the Legal Ombudsman. He was subject to more complaints than the combined total recorded for the country’s two largest consumer law firms, Irwin Mitchell and Slater & Gordon.
Tags: complaints, Legal Ombudsman, Tariq Rehman
Posted in Latest news, Legal Ombudsman, Regulation
LeO to get new performance plan next year as it falls even further behind on targets
Thursday, 17 December 2015The Office for Legal Complaints is to put in place a new performance plan for the Legal Ombudsman next year to tackle falling standards, it has emerged. Steve Green, chair of the OLC, promised things would be on an “upward trajectory” next year.
Tags: Legal Ombudsman, Legal Services Board, Office for Legal Complaints
Posted in Latest news, Legal Ombudsman, Legal Services Act, Legal Services Board
Confused? You should be, as LeO decides not to become ADR body
Friday, 11 December 2015In a further twist to an already complicated saga, the Legal Ombudsman has decided not to become a certified alternative dispute resolution body for the time being. Certification would double LeO’s deadline for complaints from six to 12 months.
Tags: ADR directive, Legal Ombudsman, OLC
Posted in Consumer panel, Latest news, Legal Ombudsman, Legal Services Act, Legal Services Board
Police complaints commissioner to become Chief Legal Ombudsman as scale of task becomes clear
Friday, 6 November 2015Kathryn Stone, a police complaints commissioner, is to become chief ombudsman at the Legal Ombudsman in January next year. The appointment comes at a time when new figures put LeO under further pressure from the Legal Services Board over deteriorating performance against its targets.
Tags: Legal Ombudsman, Legal Services Board, Office for Legal Complaints
Posted in Latest news, Legal Ombudsman, Legal Services Act, Legal Services Board
Complaints about CMCs hit 9,000 after only six months, LeO says
Thursday, 5 November 2015The number of complaints about claims management companies received by the Legal Ombudsman in the first six months of this year has hit almost 9,000 – a far higher amount than expected. However the number actually investigated was lower than predicted.
Tags: claims management companies, Legal Ombudsman, PPI
Posted in Latest news, Legal Ombudsman, Regulation
Confusion over complaints and ADR to continue, consumer panel chair predicts
Wednesday, 30 September 2015Confusion over law firm complaints and the new European directive on alternative dispute resolution is set to continue, the chair of the legal services consumer panel has predicted. Elisabeth Davies said the panel was taken by surprise by the Legal Ombudsman’s change of heart on the issue.
Tags: ADR directive, Legal Ombudsman, Legal Services Consumer Panel
Posted in Consumer panel, Latest news, Legal Ombudsman, Legal Services Act
European rules would make it harder for LeO to reject complaints
Tuesday, 8 September 2015The European directive on alternative dispute resolution will not only extend the period for making complaints about lawyers from six to twelve months, but reduce the grounds for the Legal Ombudsman to reject them from 14 to four, it has emerged.
Tags: alternative dispute resolution, complaints, Legal Ombudsman
Posted in Latest news, Legal Ombudsman, Legal Services Act
Our turn to say sorry: Legal Ombudsman apologises over ADR change of heart
Tuesday, 1 September 2015The Legal Ombudsman has apologised to solicitors for any inconvenience caused after it abandoned plans to become a certified alternative dispute resolution body without a full consultation. LeO said it would “decide how to proceed” in December.
Tags: ADR, complaints, Legal Ombudsman, Legal Services Board
Posted in Latest news, Legal Ombudsman, Legal Services Act
Do you really know your clients? They prefer Corrie to EastEnders
Thursday, 2 July 2015A “typical” legal service user loves Strictly Come Dancing, prefers Coronation Street to EastEnders, regularly browses Facebook and follows Stephen Fry and Jonathan Ross on Twitter. They are also married, in their later years of life, and financially stable – all according to the Legal Ombudsman.
Tags: Legal Ombudsman, social media
Posted in Latest news, Legal Ombudsman
Revealed: LeO staff will not be forced to repay “irregular” benefits
Tuesday, 16 June 2015Staff working for the Legal Ombudsman will not have to repay hundreds of thousands of pounds of “irregular” benefits they received from their employer, it has been decided. Having sought advice from the Treasury Solicitor, its board agreed that “repayment should not be pursued”.
Tags: Legal Ombudsman, Ministry of Justice, Office for Legal Complaints
Posted in Latest news, Legal Ombudsman
Blog
Keeping the conversation going beyond Pride Month
As I reflect on all the celebrations of Pride Month 2024, I ask myself why there remains hesitancy amongst LGBTQ+ staff members about when it comes to being open about their identity in the workplace.
Third-party managed accounts: Your key questions answered
The Solicitors Regulation Authority has given strong indications that it is headed towards greater restrictions on law firms when it comes to handling client money.
Understanding vicarious trauma in the legal workplace
Vicarious trauma can happen to anyone who works with clients who have experienced trauma such as domestic or other violence, child abuse, sexual assault, torture or being a refugee.
Reports
Associates
