Legal Ombudsman
No let-up: impact of Covid on Legal Ombudsman laid bare
Covid did not significantly reduce the number of dissatisfied clients contacting the Legal Ombudsman but it hit the organisation’s ability to deal with them, according to figures out today.
High Court rejects client’s bid to judicially review Legal Ombudsman decision
The High Court has rejected a client’s application for permission to judicially review a £9,600 award made in his favour by the Legal Ombudsman that he claimed was insufficient.
Signs of progress at Legal Ombudsman, figures show
Performance at the Legal Ombudsman is finally improving, with more cases being closed, but dealing with the backlog is only lengthening wait times for new complainants.
CLC to introduce ‘polluter pays’ to cover cost of Legal Ombudsman
The Council for Licensed Conveyancers is set to become the first regulator to introduce a ‘polluter pays’ element to how it recovers the cost of the Legal Ombudsman from those it regulates.
Legal Ombudsman in last chance saloon after budget increase approved
Approval for a 13% increase in the budget of the Legal Ombudsman has come with a warning that it must make deliver this time or face losing its role in dealing with complaints against lawyers.
LeO set to receive £5 more per lawyer but told investment must now deliver
The Legal Ombudsman has scaled back its planned increased budget for the coming year, but it is still set to increase by 13%, or another £5 per lawyer.
Exits slow as staff morale rises rapidly at Legal Ombudsman
There has been a striking improvement in staff morale at the Legal Ombudsman, where the proportion of staff desperate to find another job has fallen from a third to just 8% in a year.
LeO found to have discriminated against ombudsman
The Legal Ombudsman has paid compensation to one of its ombudsmen after being found guilty of indirect sex discrimination, Legal Futures can reveal.
LeO “setting itself up to fail” with budget plans
The Legal Ombudsman is “setting itself up to fail” by proposing to give itself more work than it can cope with and asking for an “extraordinary high” budget increase of 19%.
LeO “needs external help” to speed up complaints handling
The Legal Ombudsman’s proposed 19% budget increase is not justified, the Council for Licensed Conveyancers has said in calling for an external task force to help it deal with complaints more quickly.
Blog
Keeping the conversation going beyond Pride Month
As I reflect on all the celebrations of Pride Month 2024, I ask myself why there remains hesitancy amongst LGBTQ+ staff members about when it comes to being open about their identity in the workplace.
Third-party managed accounts: Your key questions answered
The Solicitors Regulation Authority has given strong indications that it is headed towards greater restrictions on law firms when it comes to handling client money.
Understanding vicarious trauma in the legal workplace
Vicarious trauma can happen to anyone who works with clients who have experienced trauma such as domestic or other violence, child abuse, sexual assault, torture or being a refugee.
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