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Building a brand takes more than money – just ask Alex Chesterman, the founder of ill-fated online used car retailer Cazoo, which collapsed into administration last month.

I and other stakeholders came together last year to discuss our experiences of using the Official Injury Claim (OIC) portal, the service set up to help road traffic accident victims seek redress as part of the whiplash reforms.

January – the month that gave us Blue Monday, reportedly the most depressing day of the year – also brought more bad news for those in the RTA sector.

‘Rizz’ may be the word of 2023, but mine would have to be ‘AI’. With the huge leaps it has taken over the last 12 months, we’d all be forgiven for thinking we were about to be automated out of a job.

As many as one in five new enquiries to law firms do not get a response. It’s a surprising and somewhat shocking statistic when you consider the significant sums many firms spend on marketing.