Tag Results
Reviewer warns of risk that public will see SRA as biased in favour of solicitors
Tuesday, 19 January 2016There is a “real risk” that members of the public will view the Solicitors Regulation Authority as “simply preferring the word of solicitors”, its independent review body has concluded. The Independent Complaint Resolution Service called for a review of compensation claim fund claims.
Tags: compensation fund, complaints, Consumers, Solicitors Regulation Authority
Posted in Latest news, Regulation, Solicitors
Major survey finds consumers increasingly satisfied with their lawyers
Tuesday, 17 November 2015There are positive signs about improving consumer satisfaction with how they find, compare and then use law firms, major research by the Legal Services Consumer Panel has revealed. However, the panel said more vulnerable consumers “are potentially being left behind as those more empowered are able to take advantage of market changes”.
Tags: Consumers, fixed fees, Legal Services Consumer Panel
Posted in Consumer panel, Latest news, Legal Services Act
Law Society extends consumer campaign by nine months after web traffic surge
Tuesday, 14 April 2015The Law Society has extended its consumer campaign promoting solicitors until the end of October this year, after an increase in traffic to the society’s ‘Find a Solicitor’ website of 18.5% in only four months.
Tags: Consumers, Find a Solicitor, Law Society
Posted in Latest news, Marketing & PR
Fewer than one in ten people with legal problems see a lawyer, major study finds
Friday, 23 May 2014There is a huge unmet need for legal services among individual consumers, the most detailed ever study of the issue has revealed, with fewer than one in 10 people experiencing a legal problem seeking advice from a lawyer.
Tags: Consumers, Legal Services Board
Posted in Latest news, Legal Services Board, Marketing & PR
Blog
Keeping the conversation going beyond Pride Month
As I reflect on all the celebrations of Pride Month 2024, I ask myself why there remains hesitancy amongst LGBTQ+ staff members about when it comes to being open about their identity in the workplace.
Third-party managed accounts: Your key questions answered
The Solicitors Regulation Authority has given strong indications that it is headed towards greater restrictions on law firms when it comes to handling client money.
Understanding vicarious trauma in the legal workplace
Vicarious trauma can happen to anyone who works with clients who have experienced trauma such as domestic or other violence, child abuse, sexual assault, torture or being a refugee.
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