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The Law Society has issued a damning critique of the Solicitors Regulation Authority’s proposals for a streamlined code of conduct and – to a lesser extent – its planned overhaul of the accounts rules. The code of conduct proposals were misconceived, unnecessary, unclear, and would create a two-tier profession, it said.

The Solicitors Regulation Authority has warned in-house solicitors that “attempts to mislead” debtors that external firms are taking steps against them could result in disciplinary action.

Michelle Garlick, a partner in Weightmans’ professional risk and Compl-i consultancy team, offers common-sense tips on how to handle complaints from clients.

Is a compliance plan a COLP’s need-to-have or simply a nice-to-have and, more to the point, what on earth is a compliance plan? Compliance plans are the Emperor’s New Clothes of the SRA regulatory regime. Everyone’s talking about them, but no-one wants to admit they can’t see them and they don’t know what they are. There’s a good reason for this – compliance plan requirements are virtually invisible in the SRA Handbook. Allison Wooddisse explains.

Insurance mediation does not sound like the kind of thing solicitors do, but in fact many are involved in it and their knowledge of the rules around it are often sketchy. Alan Bannister of Vizards Wyeth outlines the main issues.