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The turnover of personal injury claims management companies (CMCs) bounced back 27% to £310m last year as the market began to “stabilise”, it has emerged. Applications by personal injury CMCs for authorisation from the Ministry of Justice also increased by almost two-thirds.

The Ministry of Justice proposals on how the Legal Ombudsman’s costs for handling complaints against claims management companies are recovered disproportionally penalises those working in personal injury, a leading marketing collective has argued.

The message that consumers do not need to use claims management companies to make complaints about mis-sold payment protection insurance is not getting through, the Financial Ombudsman Service admitted yesterday.

Claims management companies are for the first time to face the prospect of fines for poor conduct such as spam texts, the government announced today as part of a series of measures aimed at toughening up their regulatory regime.

The Solicitors Regulation Authority has issued its first warning notice over the way personal injury firms are dealing with the referral fee ban. It highlights concerns that some solicitors are so busy ensuring they do not breach the ban that they are failing to consider their wider professional duties.