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New Legal Ombudsman chair pushes for jurisdiction over all legal services providers
Tuesday, 22 July 2014The new chair of the Office for Legal Complaints – which oversees the Legal Ombudsman – has outlined his ambition for the service to cover unregulated providers of legal services and those offering legal advice as part of a wider package.
Tags: Legal Ombudsman, Office for Legal Complaints, unregulated providers
Posted in Latest news, Legal Ombudsman
LeO bids to slash cost per case and ring-fence CMC complaints
Tuesday, 1 April 2014The Legal Ombudsman has revised its target costs for resolving complaints downwards for the next financial year, which if achieved would be almost 20% lower than a year ago.
Tags: claims management companies, Legal Ombudsman, Office for Legal Complaints
Posted in Latest news, Legal Ombudsman, News
Hires round-up: Competition Commission director joins LSB as Jordans makes first post-ABS hire
Monday, 17 February 2014The focus of the Legal Services Board on competition in the legal market looks set to intensify after it appointed the inquiry director at the Competition Commission as its new strategy chief. It is one of several key appointments announced recently.
Tags: ICAEW, Institute of Chartered Accountants, Legal Services Board, Office for Legal Complaints
Posted in Latest news, Legal Ombudsman, Legal Services Board
MPs endorse Green as next chair of Office for Legal Complaints
Friday, 13 December 2013Former policeman Steve Green today cleared the final hurdle to his appointment as the new chair of the Office for Legal Complaints – the body that oversees the Legal Ombudsman – after he was endorsed by MPs on the justice select committee.
Tags: Legal Ombudsman, LeO, Office for Legal Complaints
Posted in Latest news, Legal Ombudsman
MPs probe OLC chair-in-waiting, as CMC complaints impasse finally broken
Wednesday, 11 December 2013The Legal Ombudsman should swap the telephone for the internet as the main way it deals with the public and in doing so reflect the market it serves, according to the man likely to become chair of its oversight body, the Office for Legal Complaints.
Tags: claims management companies, Legal Ombudsman, LeO, Office for Legal Complaints
Posted in Latest news, Legal Ombudsman, Legal Services Board
LeO confronts challenges to its relevance and announces budget cuts
Tuesday, 3 December 2013The Legal Ombudsman is to attempt to build an early intervention capacity, including mediation and arbitration. Launching its 2014-17 draft strategy and budget, LeO also said it would seek to shave a further 5% off the cost of each case it handles.
Tags: Legal Ombudsman, Legal Services Board, LeO, Office for Legal Complaints
Posted in Latest news, Legal Ombudsman
LeO on Leveson: law shows that statutory regulation does not harm independence
Friday, 30 November 2012The press should look to the legal profession for reassurance that statutory underpinning of regulation does not impinge independence, the Chief Legal Ombudsman and the Law Society have said. There are also some important fundamental principles that should be behind any new regime.
Tags: Legal Ombudsman, Legal Services Board, Office for Legal Complaints
Posted in Latest news, Legal Ombudsman
Exclusive: ombudsman decides against allowing third parties to complain about lawyers
Thursday, 8 November 2012The Legal Ombudsman will not allow third parties to bring complaints against lawyers for the time being, Legal Futures has learned. However, it will in future accept complaints from prospective clients, while the limit for compensation will rise from £30,000 to £50,000
Tags: bar standards board, complaints, Council for Licensed Conveyancers, Law Society, Legal Ombudsman, LeO, Office for Legal Complaints, Solicitors Regulation Authority
Posted in Latest news, Legal Ombudsman
LSB’s “open debate” on cost of regulation throws spotlight on practising fee split
Monday, 24 September 2012The possibility of the Law Society and other representative bodies being cut off from any of the money raised by practising fees has been raised by a Legal Services Board call for an “open debate on the cost of regulation”.
Tags: Law Society, Legal Services Board, Office for Legal Complaints, practising certificate fee, Solicitors Disciplinary Tribunal, Solicitors Regulation Authority
Posted in Latest news, Legal Services Board, Solicitors, Uncategorized
Ombudsman prepares for ABS role – and publishing complaints data on 700 firms
Monday, 16 July 2012The changing legal market brings with it “more potential for confusion” among consumers, justice minister Jonathan Djanogly acknowledged last week, making the role of the Legal Ombudsman even more important in future.
Tags: ABS, Alternative business structures, Legal Ombudsman, LeO, Office for Legal Complaints, publishing complaints
Posted in Latest news, Legal Ombudsman