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The Legal Ombudsman has introduced a policy for dealing with complaints about organisations which provide non-legal as well as legal services, such as some alternative business structures and, shortly, accountants who offer probate advice.

The new chief executive of the Solicitors Regulation Authority, Paul Philip, has used one of his first public platforms since being appointed to outline the new “back to basics” approach he wants the regulator to take.

The Solicitors Regulation Authority has hedged the award of alternative business structure (ABS) licences to accountants PricewaterhouseCoopers and insurer Direct Line Group with a host of conditions, it has emerged.

The Solicitors Regulation Authority has rejected a demand by the Legal Services Board that it start a review of the separate business rule, saying it can see “very little public interest justification” for doing so.

The ban on law centres and other not-for-profit organisations charging for advice should be lifted as part of plans to bring them into the alternative business structure regime, the Legal Services Consumer Panel has said.