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Consumers and businesses believe that drafting “legally accurate and effective” documents is a more important quality of a competent solicitor than following professional rules, a major study has found.

A culture of defensiveness among lawyers risks the sort of regulatory failure that occurred in the Mid-Staffordshire Hospital Trust patient neglect scandal – and legal regulators must take heed, the head of the Legal Services Consumer Panel has warned.

Big brands providing legal services will face “risks and pressures” which are not present in smaller private practice law firms – but the measures in place to control them “are likely to be substantial”, a senior member of the Co-operative Legal Services team has claimed, explaining what new entrants to the law will bring.

It is “demeaning” to suggest that non-lawyers becoming involved in alternative business structures are less likely to be ethical, the chairman of the Legal Services Board claimed last night. David Edmonds also pointed to a string of scandals involving lawyers.

The Solicitors Regulation Authority has announced the first research into continuing professional development in the legal profession for a quarter of a century. As first reported by Legal Futures in February, it has appointed Professor Andrew Boon of Westminster University to conduct the research.