Tag Results
Please sir, the dog ate my client-care letter
Thursday, 5 January 2012The new caring, sharing Solicitors Regulation Authority issued a caring, sharing press release shortly before Christmas. Entitled “Take care with vulnerable clients, SRA urges”, it admonished solicitors “to ensure they pay close attention to clients’ needs from the outset to make sure they deliver a proper standard of service”. It is one of the most patronising things I have seen from the SRA.
Tags: Client care, OFR, outcomes-focused regulation, Solicitors Regulation Authority
Posted in Blog
Getting your client-care letters right
Tuesday, 22 November 2011Lisa Dixon from the Institute of Legal Finance & Management argues that firms should consider issuing separate terms and conditions with their client-care letters that deal specifically with the issues around client funds.
Tags: client account interest, Client care, Solicitors Accounts Rules
Posted in Accounts rules, Features, News
Fixed fees more important to clients than brand names, says major research
Wednesday, 7 September 2011Clients view fixed fees and online access to the progress of their case – but not brand names – as key elements of legal services they would buy, according to unique new research, while law firms are waiting for competitors to close under pressure from ABSs and legal aid.
Tags: Client care, fixed fees
Posted in Client care, Market monitor, News
Do solicitors get a raw deal?
Sunday, 17 October 2010Why is it that solicitors have to jump through so many regulatory hoops when taking on a client, as compared to other professionals and especially unregulated legal providers. Should the “act” not override the “actor”? It may all be unfair on solicitors, reckons Martin Gregory of Legal Futures Associate Lateral Law.
Tags: Client care, money laundering, Solicitors Code of Conduct
Posted in Blog
Service with a smile?
Saturday, 10 April 2010The Provision of Services Regulations contain provisions as to the information which lawyers must give to clients and customers. Duncan Finlyson of Lawyers Defence Group outlines their implications
Tags: Client care, complaints-handling
Posted in Client care, Features
Blog
Keeping the conversation going beyond Pride Month
As I reflect on all the celebrations of Pride Month 2024, I ask myself why there remains hesitancy amongst LGBTQ+ staff members about when it comes to being open about their identity in the workplace.
Third-party managed accounts: Your key questions answered
The Solicitors Regulation Authority has given strong indications that it is headed towards greater restrictions on law firms when it comes to handling client money.
Understanding vicarious trauma in the legal workplace
Vicarious trauma can happen to anyone who works with clients who have experienced trauma such as domestic or other violence, child abuse, sexual assault, torture or being a refugee.
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