Tag Results
Olympic lottery boss takes over at Legal Ombudsman
Wednesday, 10 December 2014Ian Brack, formerly chief executive and chief accounting officer of the Olympic Lottery Distributor, has been appointed interim chief executive of the Legal Ombudsman in succession to Adam Sampson after his resignation last month.
Tags: Legal Ombudsman, LeO, Office for Legal Complaints
Posted in Latest news, Legal Ombudsman, Legal Services Act
The scandal that isn’t
Thursday, 20 November 2014As soon as you see the word ‘expenses’, you think of duck houses and parliamentarians cooling their heels at Her Majesty’s pleasure. So when you read on this website yesterday that Adam Sampson had resigned as Chief Legal Ombudsman because of issues around his travel expenses, you might have been tempted to assume he was ‘at it’ as well. From everything I learned to write the story and since confirmed with various people familiar with the situation, this would be wrong.
Tags: Legal Ombudsman, LeO
Posted in Blog
LeO can hold successor firms to account for inherited complaints, High Court rules
Wednesday, 12 November 2014The High Court has ruled that a law firm cannot escape responsibility for handling complaints relating to a sole practice with which it merged. It said that as Kerman & Co had enjoyed the benefit and goodwill of the deal, it also had to accept the burden.
Tags: complaints, High Court, Legal Ombudsman, LeO
Posted in Latest news, Legal Ombudsman, Legal Services Act
Big CMCs face £40,000 hit as government names day for new complaints regime
Tuesday, 4 November 2014The Legal Ombudsman is set to start receiving complaints about claims management complaints from 28 January 2015 – some two and a half years after the switch from the Claims Management Regulator was first mooted by the government.
Tags: claims management companies, Legal Ombudsman, LeO
Posted in Latest news, Legal Ombudsman
MoJ rejects any form of regulation for will-writing in wake of LeO call
Friday, 17 October 2014The Ministry of Justice has made it clear that it is not in favour of any form of regulation for will-writing, following calls by LeO for a voluntary ombudsman scheme. It said “other options should be explored first
Tags: Institute of Professional Willwriters, Legal Ombudsman, LeO, Ministry of Justice, will-writing
Posted in Latest news, Other lawyers, Regulation, Solicitors
LeO calls for voluntary wills and probate ombudsman scheme
Thursday, 16 October 2014The chief legal ombudsman, Adam Sampson, has called on the government to extend its jursidction to unregulated will-writing and probate providers – while also highlighting continued shortcomings among regulated providers.
Tags: Legal Ombudsman, LeO, Solicitors Regulation Authority, will-writing
Posted in Latest news, Other lawyers, Regulation, Solicitors
Legal Ombudsman outlines test for dealing with complaints about MDPs
Friday, 19 September 2014The Legal Ombudsman has introduced a policy for dealing with complaints about organisations which provide non-legal as well as legal services, such as some alternative business structures and, shortly, accountants who offer probate advice.
Tags: ABS, Alternative business structures, complaints, Legal Ombudsman, Legal Services Act, LeO, MDP, multi-disciplinary practice, separate business rule
Posted in Alternative business structures, Latest news, Legal Ombudsman
SRA set to open up solicitor register to comparison websites
Thursday, 21 August 2014The Solicitors Regulation Authority has committed to opening up its register of solicitors to comparison websites, while the Legal Ombudsman has today made its decisions available in a downloadable format.
Tags: Council for Licensed Conveyancers, Intellectual Property Regulation Board, IPReg, Legal Ombudsman, Legal Services Consumer Panel, LeO, Solicitors Regulation Authority
Posted in Consumer panel, Latest news, Solicitors
LeO to review internal guidelines after barrister cleared of misconduct
Thursday, 21 August 2014The Legal Ombudsman has announced that it will be reviewing its internal guidance after a barrister was cleared of misconduct because LeO failed to share information.
Tags: bar standards board, Legal Ombudsman, LeO
Posted in Barristers, Latest news, Legal Ombudsman, Regulation
Barrister cleared of misconduct because of ombudsman’s “failure to co-operate”
Tuesday, 19 August 2014The Bar Disciplinary Tribunal has told the Legal Ombudsman that “co-operation is a two-way process”, in a case involving a failure to share information with the lawyer who was the subject of a complaint.
Tags: Bar disciplinary tribunal, Bar Tribunals and Adjudication Service, Legal Ombudsman, LeO
Posted in Latest news, Legal Ombudsman
Blog
Keeping the conversation going beyond Pride Month
As I reflect on all the celebrations of Pride Month 2024, I ask myself why there remains hesitancy amongst LGBTQ+ staff members about when it comes to being open about their identity in the workplace.
Third-party managed accounts: Your key questions answered
The Solicitors Regulation Authority has given strong indications that it is headed towards greater restrictions on law firms when it comes to handling client money.
Understanding vicarious trauma in the legal workplace
Vicarious trauma can happen to anyone who works with clients who have experienced trauma such as domestic or other violence, child abuse, sexual assault, torture or being a refugee.
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