Tag Results

Frontline regulators are letting down consumers by failing to collect information on how lawyers are handling complaints, a review by the Legal Services Board has concluded. This would make it difficult for them “to identify systemic issues and adopt a targeted approach to regulation”.

There are concerns about the outstanding level of complaints at the outgoing Legal Services Ombudsman, Legal Futures has learned. Zahida Manzoor’s personal contract comes to an end on 2 March, and her office in Manchester will close on 31 March, with a number of cases likely to be outstanding – although Ms Manzoor says her office has been performing to a high standard in difficult circumstances.

The Provision of Services Regulations contain provisions as to the information which lawyers must give to clients and customers. Duncan Finlyson of Lawyers Defence Group outlines their implications