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As May is Mental Health Awareness Month it’s the ideal time to reflect on how important empathy is in business and crucially, in delivering an excellent customer experience.

Just over half of law firms (52%) are failing to articulate their offering online and almost two thirds of legal websites (58%) don’t rate highly for customer friendliness, according to new research from Moneypenny.

Leading outsourced communications provider, Moneypenny, has partnered with customer experience specialists, insight6. The partnership will see the organisations collaborate to offer businesses advanced, consultancy-led analysis of their customer experience (CX) – as well as help make the link between CX and commercial growth.

Leading outsourced communications provider Moneypenny has launched a new Insolvency Support Line product to help busy practitioners concentrate on insolvency proceedings, rather than answering hundreds of calls from worried suppliers and customers.

Here, Bernadette Bennett, head of legal sector from Moneypenny shares her tips for making 2023 the year for delivering brilliant client care all-year-round, without getting stung by seasonal spikes or the impact of unexpected political and economic changes.